Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the standard delivery timeframe for orders?
We offer standard delivery within 3-5 business days for domestic orders. International shipping times vary by destination, typically ranging from 7-14 business days depending on customs processing.
What is your return policy for luxury apparel?
We accept returns on all unworn items with original tags attached within 28 days of purchase. Please note that for hygiene reasons, certain items like earrings or face coverings cannot be returned unless faulty.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide tailored to the specific garment's cut. We recommend comparing your measurements against our size chart to ensure a perfect Paul Costelloe fit.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also support digital wallets such as PayPal, Apple Pay, and Google Pay.
How do I care for my Paul Costelloe wool and silk garments?
To maintain the integrity of our premium fabrics, we recommend following the specific care label instructions on each garment. Most of our structured tailoring and silk pieces require professional dry cleaning only.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking link and a unique reference number to monitor your delivery's progress.